We handle consumer disputes involving defective goods or services, refunds, delivery problems, duplicate charges and warranty or service issues.
Defective goods and services
The available remedies depend on the nature of the defect, the timing of notification and the type of transaction. Invoices, service records and written complaints are central to the assessment.
Distance and online transactions
Online purchases may involve withdrawal rights, refund deadlines and proof of delivery or cancellation. Transaction records and platform correspondence should be preserved.
Consumer authorities and courts
Jurisdiction between consumer arbitration committees and consumer courts depends on the nature and value of the dispute and the applicable procedural rules.
Evidence to preserve
Invoices, receipts, bank or card records, product photographs, service forms, delivery records and correspondence with the seller or service provider are usually important.
How we can assist
We review the facts, documents and applicable Turkish law before recommending the appropriate procedural or transactional route. For matters involving foreign law, we coordinate with locally qualified counsel where necessary.